Returns & Refunds
If in the unlikely event you are not happy with your purchase, please follow our returns policy and procedure below.
Items can be returned if they are:
(1) Not required or you are unhappy with what you have received. Items must be returned in their original condition, unworn with the original packaging including all of the original tags and labels intact as delivered (re-labelling is not acceptable) within 14 days from receipt of your purchase. We will exchange or refund the items excluding delivery charges. If you send back items that do not adhere to these terms you will not receive a refund and will incur an additional re-delivery charge for the goods to be sent back to you. Please note we are unable to accept any garments for exchange or refund if they have been personalised.
(2) If we accidentally send you items that you have not ordered. Items must be returned in their original condition, unworn with original packaging including all of the original tags and labels intact as delivered (re-labelling is not acceptable) within 28 days of receipt and we will exchange them for your original order (subject to availability) or will provide with a refund including delivery charges.
(3) If you receive items that you find to be faulty you can return them for an exchange or refund. You will be refunded the value of the items as well as delivery charges. Items are deemed faulty if there is an inherent manufacturing fault. Items are not deemed faulty if there is misuse, are not cared for or washed according to the manufacturer’s instructions or are subject to normal wear and tear. (We reserve the right to have items checked by their manufacturer’s quality control departments) It is important that customers properly check items returned as faulty as if they are found not to be faulty a refund will not be processed and you will incur a return delivery charge.
How to Return
When returning goods you will be required to return the goods with the original invoice/order confirmation that was received upon completion of your online order.
Please return parcels to:
Site Order Returns
St George’s University Students Union
Please enclose original invoice/order confirmation so that your exchange or refund can be processed efficiently. We advise you return goods by a traceable medium of delivery and insure it properly, as we do not take responsibility for goods that do not reach us. In these circumstances, exchanges and refunds cannot be processed.
If you have any issues, you can call us for advice.